Shipping & Returns

Shipping

When your order is placed, you will receive a confirmation. Shipping times can vary based on the destination; you’ll receive an email with tracking information.

We offer free U.S. shipping via USPS First Class. Shipping is also available to Europe and the Middle East, though shipping costs, taxes, duties, and fees can vary depending on the destination.

Once an order is placed, it cannot be canceled or redirected. For lost or delayed items, please contact the carrier directly for additional information. If you need additional assistance, please email us at support@kun.health.

Returns

Herbs are 100% non-refundable, regardless of circumstance.

In traditional Chinese medicine, we firmly believe that each individual is different. As with all supplements and herbal remedies, your body will take three weeks to one and half months to naturally adapt and adjust. We ask you to be open to change and let the transformative power of our heirloom formula guide you on your longevity and mobility journey.

Appointment Cancellations or Rescheduling

Out of respect for Jiaming and other patients' time, serial appointment rescheduled may be subject to an additional charge after the second rescheduled appointment.

Contact Us

If you would like more information about our policies, terms, or privacy practices, or if you have any questions about our services, please feel free to contact us.